Important Information

For an offer or quote with a detailed premium calculation, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, applicants can contact their broker. For further information, they can also contact the Insurer directly via e-mail, post and phone.

• By e-mail: contact.be@aig.com
• By phone: 02 739 9620
• By post: AIG Europe SA, Pleinlaan 11, 1050 Brussels

It is necessary to fully analyze the general and specific conditions, as well as all other relevant documents with contractual and pre-contractual information before any decision to buy, underwrite, adhere to, accept, sign or conclude an insurance agreement.

If the policyholder resides or is located in Belgium, the pre-contractual relations between the Insurer, the policyholder and the insurance agreement shall be governed and construed by the Belgian law.

The Brussels’ courts shall have exclusive jurisdiction for any dispute regarding the pre-contractual relations, the execution and/or interpretation of an insurance agreement in accordance with Belgian law. 

The Insurer strives to treat the insured in a courteous, fair and prompt manner. If despite the efforts of the Insurer, the insured is not satisfied, it can address a complaint:

• By e-mail: belgium.complaints@aig.com
• By phone: 02 739 9690
• By fax: 02 739 9393
• By post: AIG Europe SA, Complaints, Pleinlaan 11, 1050 Brussels

The Insurer requests the insured to mention the policy number and/or claims file number and, if available, the name of the contact person with the Insurer.

Ombudsman
If the Insurer cannot provide the insured with a satisfactory solution and if the complaint of the insured relates to an insurance agreement in accordance with the laws of Belgium, the insured can also contact the Ombudsman for insurances

• By e-mail: info@ombudsman.as
• By phone: 02 547 5871
• By fax: 02 547 5975
• By post: Ombudsman for insurances, de Meeussquare 35, 1000 Brussels
• Website: www.ombudsman.as

Filing a complaint does not prejudice the possibility of the insured to start legal proceedings.