Contact AIG Europe S.A. (Belgium Branch)
AIG Europe SA
Complaints
Pleinlaan 11
1050 Brussels
belgium.complaints@aig.com
0032 (0)2 739 9690
Process
Hereunder – for information purpose only – you can find the response times and steps following which your complaint will be handled
| Non-binding response times |
Steps |
|---|
| 10 business days after receipt of your complaint |
Send an acknowledgment of receipt |
| 30 days after receipt of your complaint |
Send the response letter. Unless the complaint has not been settled due to its complexity. In this case you should receive an interim letter (see below). |
30 days after receipt of your complaint
|
Send the interim letter. Only if the response letter could not have been sent within 30 days following receipt of the complaint. The interim letter will explain why a response has not yet been provided and when you expect to have a response. |
Ombudsman des Assurances
If AIG does not offer a satisfactory solution and to the extent the complaint relates to an insurance contract subject to Belgian law, you can also file your complaints to the Ombudsman des Assurances:
info@ombudsman.as
02 547 58 71
02 547 59 75
Post: Ombudsman des Assurances, square de Meeus 35, 1000 Brussels
Website: www.ombudsman.as
Remark: Filing a complaint does not prejudice your ability to start legal proceedings.
